FAQ's

Answers To All The Most Common Questons!

FREQUENTLY ASKED QUESTIONS

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Book your adventures HERE.

For groups larger than 10 please call us at (904) 853-6192.

Our prices are typically $31.99 or $29.99 per person depending on the game. However, we usually have some special promotion running. Please follow us on social media, sign up for our newsletter, or call for the latest discount codes.

Your safety is our #1 priority.  Please see our new Safety Procedures below for just a few of the steps we have taken to ensure you are safe and have peace of mind playing at Mind Bender Escape Rooms.  

All of our games are automatically private until further notice.  Your group will be the only guests in the room.

No. The doors are always unlocked and should you need to leave for any reason, you are able to do so at anytime. 

It is VERY important you arrive at least 15 minutes early. 

The games are on strict schedules (think movie times) and cannot be disrupted once the game begins.

We want you and everyone in your party to have the best experience possible. So, please be sure to arrive 15 minutes early to ensure you have ample time to check-in, get briefed on your adventure, visit the restrooms, etc… There may be exceptions when you will be allowed to enter the game after it begins. However, the time clock will not be restarted and NO REFUNDS WILL BE GIVEN.

We understand plans change.  You are able to cancel your game up to 48 hours before your game for a full refund.  If you must cancel within 48 hours a credit will be issued to your account that you may use at a later date.  If you would like assistance with rescheduling please call (904) 853-6192.

All ages are welcome and will have a blast at Mind Bender! Most of our games are created with ages 12 and up in mind. However, to be honest, kids tend to think “outside the box” more than the adults do.  So, even younger guests will have a great time.

Our current rooms require that players 15 years of age or under must be accompanied by an adult. We do make exceptions under certain circumstances. Please contact us for more information at (904) 853-6192.

Yes, we highly recommend making a reservation in advance to ensure you get your preferred date and time. 

Spots tend to fill up the closer it gets to the weekend. If you need to reserve spots for your friends please check our new “split payment” feature at checkout.  BOOK HERE

Please see the specific room pages for more detailed information on the games.

No food or drink is allowed in any of our rooms. Alcohol is strictly prohibited in our facility.

Absolutely!  You can purchase virtual gifts HERE

If you would prefer a physical gift card please call us at (904) 853-6192 or visit our Jax Beach location.

Absolutely! Please give us a call at (904) 853-6192 for more information or contact one of our event specialists HERE

YOUR IS OUR #1 PRIORITY!

Please see just a few of the ways we are ensuring you #PlaySafeAtMB!

ALL PRIVATE EXPERIENCES

All games are now automatically private until further notice regardless of group size.

CONTACTLESS CHECK-INS

No waivers = Touch free check-ins.

TEAM SOCIAL DISTANCING

Face coverings are worn at all times and Escape Artists will keep a safe distance when around guests.

ENHANCED SANITATION

Extra time in between games mean complete and thorough sanitation of all props, surfaces, and high traffic areas. Electrostatic misters in addition to commercial cleaning supplies make for the most efficient disinfecting of any venue around.

NO GROUP INTERACTION

New scheduling and social distancing policies ensure only one group is allowed in the loby at a time.

GAME ADJUSTMENTS

High touch elements of some games have been altered or removed to allow for the least amount of surface contact in each game.

Still Have Questions?

SEND US A MESSAGE OR GIVE US A CALL AT (904) 853-6192

Our dedicated team of “Escape Artists” are standing by ready to help. Give us a call today or try our new chat feature.

Conveniently located in Jacksonville Beach

Shop.  Eat.  Play.   #SUPPORTLOCAL

Jax Beach